About

GrooveHQ is a modern help desk solution designed for customer support teams seeking simplicity and power without complexity. The platform centralizes all customer conversations—emails, live chat, and social channels—into a single shared inbox where teams collaborate, assign, and respond efficiently. Core features include smart folder organization with tags and custom fields, rule-based automation for ticket assignments and workflows, and built-in AI capabilities including conversation summarization, sentiment detection, automatic tagging, and suggested replies. GrooveHQ integrates seamlessly with tools like Slack, Salesforce, HubSpot, Stripe, Shopify, and 40+ others. The platform delivers measurable results: users report 91% faster replies, 24-point CSAT improvements, and 12 hours saved per representative weekly. Available on iOS and Android, it serves everything from next-gen startups to global enterprises.

Who it's for

Helpdesk & ticketing

Key features