About

• **Freddy AI Agents**: Autonomous AI agents resolve complex, repetitive queries 24/7, update records, and process requests without human hand-holding—with ready-to-launch Vertical AI Agents and 50+ prebuilt agentic workflows. • **Omnichannel Command Center**: Unifies every customer conversation, AI intelligence, and customer context across email, chat, messaging, SMS, and voice in a single central workspace. • **Advanced Ticketing & Automation**: Intelligent ticket routing, round-robin and skill-based assignment, multiple SLA policies, and event/time-based automations streamline agent queues. Freshdesk is a customer support helpdesk platform that combines AI-driven automation with collaborative tools—including shared inboxes, internal threads, multilingual support, and a customizable self-service knowledge base—enabling support teams to deliver faster, more consistent resolutions at scale.

Who it's for

Customer support & helpdesk

Key features