About

LivePerson is the enterprise leader in predictable conversational AI, offering a comprehensive platform for designing, deploying, and optimizing customer conversations. The platform consists of Conversational Cloud (for multi-channel customer engagement), Conversational Intelligence & Insights (for analytics and optimization), and Syntrix (for AI agent evaluation and validation). It supports conversations across 15+ messaging channels including SMS, WhatsApp, email, social media, and voice. The platform enables brands to orchestrate both AI and human agents, supports bring-your-own-LLM integrations, and processes over a billion messages monthly. Built for predictability, the platform emphasizes testing and validating AI agents before customer deployment to minimize risk. Enterprise-grade security includes SOC 2, ISO 27001, HIPAA BAA, PCI DSS 4.0, GDPR, and SOX compliance.

Who it's for

Build chatbots

Key features