Zendesk
AI-first customer and employee service platform with autonomous agents, copilot, and omnichannel support.
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• Autonomous AI agents that resolve complex issues across any channel without human intervention • Proactive AI Copilot that assists human service agents in real time with suggested responses and actions • Automatic quality assurance scoring for both human and AI agents to continuously improve service Zendesk is a comprehensive AI-powered service platform covering customer service, employee service, and contact center operations. It unifies ticketing, messaging, live chat, voice, knowledge base, workforce management, and reporting into a single resolution-focused platform. With 1,800+ marketplace apps and integrations, enterprise security, and AI governance, Zendesk serves startups through large enterprises across retail, healthcare, financial services, government, and more.
Para quién es
Customer service & helpdesk
Funciones clave
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